Digital transformation will look different for everyone, in a lot of cases it can be hard to pinpoint a definition that applies to all. However, in general terms, we define #digitaltransformation as the integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers. Beyond that, it’s a cultural change that requires organizations to continually challenge the status quo, experiment often, and get comfortable with failure. This sometimes means walking away from long-standing business processes that companies were built upon in favor of relatively new practices that are still being defined.  Digital transformation is the curator of the digital workforce whereby it is imperative the understand the basics as you immerse in the digital age.

We live in a digital economy, hence it is time to think and interact differently with customers, partners & suppliers including and not limited to the internal processes of the business.  The market expectations have changed dramatically and the gap is getting wider and deeper between the customers, employees,  partners & suppliers.   Companies must immediately work to close this expectation gap, or they are setting the entire business at risk…

To defend your company’s very existence, you must start thinking like a technology company or go out of business.  Part of the process is to fundamentally re-imagine how you structure and operate your business. You must look at your business and your industry in the same way that a digital native startup will if they seek to attack you and steal your market.

The reimagining of business in the digital age is digital transformation.

Digital Transformation is an intensive process that begins with the willingness transition from the old way of running the business to the new way.  Now that you have that under-control, we can start talking about all the latest digital technologies such as Cloud, Big Data, AI (artificial intelligence), ML (Machine Learning, Predictive Analytic, BPM(Business Process Managemet), Crowd computing, Edge, RPA (Robotics Process Automation) etc.

“This brings it to the fore with boards, CEOs, and executive teams looking for technical and digital leadership. Leaders will put further distance between themselves and the laggards by leveraging new technologies and developing capabilities that enable them to predict customer needs and continuously stay ahead of changing customer desires.” – Forrester

To succeed, it is critical that organizational leaders prioritize optimizing their customers’ experience and enhance business outcomes across multiple channels, connecting crucial dots between people, information and systems. The time to strike is now. Acquire the knowledge you need on emerging digital technologies to understand how your plan will affect the business as well as the end user, leverage data to your advantage, inspire others to move in the right direction, and you will avoid being left behind.