Data Center Services
Supporting critical infrastructure globally at scale because we’ve solved the talent challenge that plagues even the most sophisticated hyperscalers, colo providers, edge, and enterprise operators. The ‘secret’ is our unique people, processes, and technology.
Providing highly disciplined and trained facility technicians to handle all on-site tasks associated with day-to-day data center management. Ensuring the highest-quality services structured to eliminate unnecessary costs, mitigate risk and flex and increase reliability.
Critical Facility Operations support activities include:
- 24×7 on-site operations and maintenance
- Rounds and readings
- Vendor escorting
- Supply chain procurement and scheduling
- Asset and spare parts management
- Service level reporting
- Document and work order management
- Building management system monitoring
- Environment, Health, and Safety
- Risk assessments
- Facility infrastructure optimization
- Emergency preparedness and response
The proliferation of remote unstaffed edge sites is driving demand for an approach that allows for data center technicians to manage the facility from afar – and at the same time, be available locally if necessary. That’s what our Global Command Center enables. Our dedicated facility and resources manage multiple remote facilities using the latest technology to monitor and escalate appropriately. In addition, we handle ticketing and dispatch functions according to your defined service levels to ensure timely resolution of site issues.
We coordinate data center management services and projects for all of our client facilities from our Global Command Center. We monitor and dispatch techs to client facilities as needed to ensure that standards and processes are met. As a result, you retain full command and control and benefit from our skilled personnel’s professionalism and astute crisis management judgment. In addition, we can triage multi-event situations to ensure optimal priority and sequence of events so minor issues don’t become big crises.
Global Command Center services include:
- Incident management
- SLA management
- Contract administration
- Preventive maintenance coordination
- Corrective maintenance coordination
- CMMS administration
- Service reporting
- Trend reporting
Mahmood’ss technicians can be your eyes and hands at remote and colocation sites, freeing your IT staff to focus on business priorities. Quickly open support tickets or contact our trained and experienced technical staff directly to assist you in resolving on-site issues or taking care of routine tasks.
Our smart hands services include:
- Colocation equipment management
- Commissioning new equipment and systems
- Setting up firewalls
- Equipment testing and troubleshooting
- Circuit testing
- Installing client-provided software (default configuration) using client scripts
- Complex cable configurations per client provided instructions and diagrams
- Typing client-provided commands
- Executing other client-provided instructions
How We Do It
Supporting critical infrastructure around the world at scale because we’ve solved the Human Capital challenge that plagues even the most sophisticated hyperscalers, colo providers, enterprise and edge operators. The ‘secret’ is our unique people, processes, and technology.
People
We’re not a staffing agency and we’re also not going to take over without regard to your own processes. Our trained multi-skilled technical resources are trained to seamlessly integrate within your team.
We leverage key skills of highly competent and committed veterans and civilians to deliver data infrastructure management services with a combination of military discipline and mission-critical expertise.
Process
Mahmood has a defined process that solves the information technology and data center talent crisis. It’s about taking people with the right “soft” skillsets and cultural fit, training them, and placing them in right-fit roles that enable them to gain experience and move up in the industry.
Our workforce supply chain incorporates training, and ongoing professional and technical development to ensure that at every level, our team members are certified to perform the specific tasks that are matched to their level of training.
Technology
The proliferation of remote data center sites is driving demand for an approach that allows for data center technicians to manage the facility from afar – and at the same time, be available locally if necessary. Our Global Command Center enables us to coordinate data center management services and projects.